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Privacy Policy

Last Updated: 22 January 2026
Damodardas Bhagwandas Sugandhi
Website: www.dbsugandhi.com

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1. Introduction

Damodardas Bhagwandas Sugandhi (“Firm”, “we”, “us”, “our”) is committed to protecting the privacy of every individual (“User”) who uses or interacts with our website.


This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect your information.

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By accessing or using our website, you agree to the practices described in this Policy. If you do not agree, please discontinue using the website.

 

2. Scope

This Policy is an electronic record published under the Information Technology Act, 2000 and the applicable Rules regarding data protection and privacy in India.
It does not require any physical or digital signature.

 

We reserve the right to update this Policy occasionally. Continued use of the website indicates acceptance of modifications.

 

3. Consent

By using our website, you expressly consent to:
✔ collection of your information
✔ storage and processing
✔ use and disclosure as described in this Policy

If you share information on behalf of another person (e.g., gifting an order), you confirm that you are authorised to do so.

 

4. Information We Collect

We collect the following categories of information:

 

A. Personal Information

Personal Information is any data that can identify you, including:

  • Name

  • Mobile number

  • Email address

  • Billing and shipping address

  • Order details

  • Payment-related information (processed securely by third-party payment gateways)

We may also collect information when you contact us through WhatsApp, customer care, or email.

 

B. Non-Personal Information

Non-personal information includes:

  • Browser type

  • Device type

  • IP address

  • Pages visited

  • Time spent on website

  • Cookies and analytics data

This information helps improve website performance and user experience.

 

5. How We Collect Information

We may collect your information through the following methods:

  • When you place an order on our website

  • When you contact us through phone, email, or WhatsApp

  • Through cookies and third-party analytics

  • When you subscribe to updates or newsletters

  • When you engage with forms, surveys, or promotions

 

6. How We Use Your Information

We use your information for:

  • Processing orders and payments

  • Delivering products to your address

  • Customer support and communication

  • Sending order updates, alerts, and promotional messages (if opted in)

  • Improving website functionality and experience

  • Fraud prevention and ensuring website security

  • Legal compliance

We only use your information for purposes that you reasonably expect.

 

7. Sharing of Information

We do not sell or rent your personal information.

We may share limited information only under these conditions:
1️⃣ Delivery Partners – to deliver your order (name, mobile number, address)
2️⃣ Payment Gateways – to process payments securely
3️⃣ Legal Requirements – if required by law, court order, or government authorities
4️⃣ Service Providers – solely for website operations and analytics

All third-party partners are expected to maintain reasonable standards of data protection.

 

8. Third-Party Websites

Our website may link to external websites.
We are not responsible for the privacy practices of such websites.
Users are encouraged to review their privacy policies before sharing any information.

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9. Cookies & Analytics

We use cookies to enhance your browsing experience—such as remembering preferences and improving load speed.

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We may also use third-party analytics tools to analyse website usage.
You can disable cookies through your browser settings, though some website features may not function properly.

 

10. Protection of Information

We take reasonable precautions to protect your data, including:

  • Secure servers hosted in India

  • Limited access to authorised personnel

  • Encrypted transmission through payment gateways

However, no method of digital transmission is 100% secure, and we cannot guarantee absolute protection.

 

11. Children (Minors)

Our website is not intended for individuals under the legal age of consent.
We do not knowingly collect information from minors.

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12. Limitation of Liability

We are not responsible for:

  • Events beyond our reasonable control (Force Majeure)

  • Actions of third-party service providers (payment gateways, courier partners)

  • Unauthorized access due to factors outside our control

Our maximum liability for any transaction is limited to the amount paid for that order.

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13. Opt-Out Rights

You can request:
✔ Update of your information
✔ Deletion of your information (except where legally required)
✔ Stopping promotional messages

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To exercise your rights, contact us at:
📧 sugandhipune@gmail.com 

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14. Grievance Officer

In accordance with IT Act 2000 & Rules, our Grievance Officer is:

 

Mobile: +91 8484836900

Email: sugandhipune@gmail.com

Address: 761, Raviwar Peth, Pune, Maharashtra, India – 411002
Time: IST (+5:30 GMT)

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15. Contact Us

For any queries, concerns, or complaints regarding this Privacy Policy, you can contact us at:

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Damodardas Bhagwandas Sugandhi
761, Raviwar Peth, Pune, Maharashtra, India – 411002
📞 +91 8484836900
📧 sugandhipune@gmail.com

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