Last Updated: 22 January 2026
Operated by: Damodardas Bhagwandas Sugandhi
Address: 761, Raviwar Peth, Pune, Maharashtra, India – 411002
Mobile: +91 99220 88288
Email: sugandhipune@gmail.com

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1. Introduction

Welcome to our website (“Website”).
The Website is operated by Damodardas Bhagwandas Sugandhi, a business registered in Pune, Maharashtra.

 

By using or accessing this Website, you agree to be bound by these Terms of Service (“Terms”).
This is an electronic record under the Information Technology Act, 2000 and does not require any physical signature.

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We may update these Terms from time to time.
Please check this page periodically for changes.

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2. Eligibility & Consent

By accessing this Website, you confirm that:

• You are 18 years or older; or

• If a minor, you are using the Website under the supervision of a parent/legal guardian.

By using the Website, you agree to these Terms and acknowledge that you understand them.

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3. Use of the Website

We grant you a limited, non-transferable, personal license to access and use our Website for personal, non-commercial purposes.

You must not:

• Misuse, modify, copy, or alter Website content

• Interfere with Website functionality

• Use Website content for resale or commercial use

We may update, modify, or discontinue any part of the Website at any time.

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4. Third-Party Links

Our Website may contain links to external websites.
We do not control or endorse such third-party sites and are not responsible for:

• Their content

• Their privacy practices

• Any loss or damage caused through their use

Please review their Terms and Privacy Policies independently.

 

5. User Accounts

Some features may require you to create an account. You are responsible for:

• Maintaining confidentiality of your login details

• All actions performed through your account

If you notice any unauthorized use, please inform us immediately.

 

6. Payment Terms

We accept payments through:

• Credit/Debit Cards

• Net Banking

• UPI

• Wallets

• Third-party payment gateways (e.g., Razorpay/PayU)

 

Important:

1. We do NOT store your card or bank details.

2. All payments are processed securely by the payment gateway.

3. If a payment fails, it is your responsibility to retry or contact your bank.

Cash on Delivery is not available.

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We are not responsible for:

• Payment failures

• Bank/server delays

• Technical issues at payment gateways

 

7. Transactions & Orders

When you place an order:

• You agree that all information provided is accurate.

• Prices and product availability may change without notice.

• Orders can be cancelled by us if:

  • Product is out of stock

  • Pricing error occurred

  • Fraud is suspected

In such cases, any paid amount will be refunded as per our Refund Policy.

 

Colours, fragrances, and product appearance may vary slightly due to lighting, screen display, or handmade nature of incense products.

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8. Return, Cancellation & Shipping
Return Policy

We follow a strict No-Return & No-Refund Policy for all products
(Except for damaged or wrong products received).

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Cancellation Policy

Orders can be cancelled before dispatch by contacting us.

 

Shipping Policy

Orders are usually dispatched within 7 working days.
Tracking details will be shared once shipped.
Delivery timelines may vary based on location and courier availability.

 

Full policies are available on the respective pages.

 

9. Pricing Information

Although we aim for accuracy:

• Pricing or product detail errors may occur.

• We reserve the right to cancel inaccurate orders before shipment.

• Updated prices may be applied without prior notification.

If you have already paid and the order is cancelled, the refund will be processed as per our Refund Policy.

 

10. Content & Intellectual Property

All content on this Website—including text, images, logos, videos, and designs—is the property of Damodardas Bhagwandas Sugandhi.

You may not:

• Copy

• Reproduce

• Modify

• Distribute

• Sell

• Reverse engineer

any Website content without written permission.

 

11. Prohibited User Conduct

You agree NOT to:

• Upload or share harmful, offensive, illegal, or defamatory content

• Spread viruses or malicious software

• Attempt to hack, disrupt, or overload our Website

• Engage in fraudulent activities

• Violate any Indian laws while using our Website

Any such action may lead to account termination and legal action.

 

12. Confidentiality

Information you share with us is protected under our Privacy Policy.
We will not disclose your personal data except as required by law or outlined in the Privacy Policy.

 

13. Indemnification

You agree to indemnify and hold us harmless against any claims, losses, damages, liabilities, or expenses arising from:

• Your misuse of the Website

• Your violation of these Terms

• Any breach of law

 

14. Disclaimer of Warranties

The Website and all content are provided “as is” and “as available”.

We do not guarantee:

• Error-free operation

• Uninterrupted service

• Accuracy/completeness of content

• Virus-free hosting

You use the Website entirely at your own risk.

 

15. Limitation of Liability

To the extent permitted by law, we are not liable for:

• Any indirect, incidental, or consequential damages

• Loss of data

• Loss of profits

• Service interruptions

• Unauthorized access to your information

Our maximum liability is limited to the value of your last order placed on our Website.

 

16. Termination

We may suspend or terminate your access to the Website if:

• You violate these Terms

• Fraudulent activity is detected

You may stop using the Website at any time.

 

17. Governing Law & Dispute Resolution

These Terms are governed by the laws of India.
Any dispute will be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.

You agree that disputes may also be resolved through arbitration under the Arbitration and Conciliation Act, 1996.

 

18. Grievance Redressal

As required by the IT Act & E-Commerce Rules:

 

Customer Care
📞+91 8484836900
📧 sugandhipune@gmail.com

 

If your issue is not acknowledged within 48 hours, you may escalate to the Grievance Officer:

Grievance Officer
Address: 761, Raviwar Peth, Pune, Maharashtra, India – 411002
Email: sugandhipune@gmail.com

Time Zone: IST (UTC +5:30)